Refund and Returns Policy for Dental Digital Technology
At Dental Digital Technology, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your product or if there is an issue with your order, we offer a comprehensive refund and returns policy to address your concerns. Please read the following terms and conditions to understand our policies.
1. Returns
We accept returns under the following conditions:
- Timeframe for Returns: You may return your product within 30 days of receiving it. After this period, we cannot offer a refund or exchange.
- Condition of Product: To be eligible for a return, the product must be unused, in the same condition that you received it, and in the original packaging.
- Proof of Purchase: A valid proof of purchase (receipt or invoice) is required for all returns.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods such as certain dental materials.
- Custom-made or personalized products.
- Products that have been opened and used, unless they are defective.
- Clearance or sale items (unless faulty or damaged).
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approval of Refunds: If your return is approved, a refund will be processed to your original method of payment. The refund may take several days to appear, depending on your bank or credit card company’s processing time.
- Partial Refunds: In some cases, only partial refunds may be granted (if applicable), such as for items that show signs of use, damage, or are missing parts.
4. Late or Missing Refunds
If you haven’t received a refund yet, please take the following steps:
- Check your bank or credit card account for pending transactions.
- Contact your credit card company or bank, as processing times can vary.
- If you’ve completed these steps and still have not received your refund, please contact us at info@dentaldigitaltech.com.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at info@dentaldigitaltech.com and send your item to Agiou Orous 4, Marousi, 15123, Second Floor.
6. Shipping Returns
To return your product, please mail it to:
Dental Digital Technology
Email: info@dentaldigitaltech.com
Phone: +30 210 6899593
Address: Agiou Orous 4, Marousi, 15123, Second Floor.
- Shipping Costs: You are responsible for paying for the shipping costs for returning your item, unless the product is defective or you received the wrong item. Shipping costs are non-refundable.
- Lost Returns: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us within 7 days of receiving your order by contacting our customer support team at info@dentaldigitaltech.com. We will arrange for a replacement or refund at no additional cost to you.
8. Cancellations
If you wish to cancel your order, please contact us as soon as possible. If your order has already been shipped, it cannot be canceled, and you will need to follow the returns process outlined above.
9. Contact Us
For any questions related to returns, refunds, or exchanges, feel free to contact us:
Dental Digital Technology
Email: info@dentaldigitaltech.com
Phone: +30 210 6899593
Address: Agiou Orous 4, Marousi, 15123, Second Floor.
10. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page with a new effective date. Please review this policy periodically to stay informed about our current terms.
By purchasing from dentaldigitaltech.com, you agree to this Refund and Returns Policy.
